At JCC Mid-Westchester in Scarsdale, New York, every program—from early childhood education and summer camps to dance, gymnastics, fitness, and adult enrichment—exists to bring families closer together.
But behind the scenes, staff were juggling disconnected tools that made communication with parents and coordination across departments challenging.
By partnering with Daxko, JCC Mid-Westchester created a connected digital environment where every team member and parent can access what they need, when they need it.
The challenge: Too many systems, not enough connection
Before Daxko, staff across Mid-Westchester used separate tools for registration, billing, and communication. The use of multiple tools combined with the lack of integration across them made it difficult to track participation and slowed down parent outreach.
Additionally, in programs like gymnastics, the staff relied on paper rosters and manual updates. Answering parents’ questions often required multiple emails or phone calls for their questions to be answered. Leadership wanted a solution that would save time, improve accuracy, and support a smoother family experience.
We were spending too much time managing information instead of engaging families,” said. We needed one system that could support our staff and make things easier for parents.
The solution: A unified system for staff and families
The team at JCC Mid-Westchester turned to Daxko for an integrated solution that would meet the needs of department staff, leadership, and most importantly, their members. The Daxko solution connects every program and communication channel in one place.
- Daxko Operations connected registration, billing, and reporting across departments, ensuring accuracy and reducing manual work.
- Daxko Engage gave staff the tools to communicate consistently with families and track outreach.
- Daxko Mobile became a central hub for parents, giving them real-time access to schedules, updates, and program details.
With the Daxko solution our teams finally feel connected to each other and the information they need, communication isn’t reactive anymore, it’s proactive.
This connected system allowed the JCC’s leadership team to gain visibility across departments while empowering staff to focus on delivering quality programming and member engagement instead of administrative tasks.
The results: Clearer communication, happier families
Since implementing Daxko, JCC Mid-Westchester has seen stronger collaboration among teams and greater satisfaction from parents. Families now receive timely updates directly on their phones, and staff can quickly access member information without switching systems.
Families finally fell into the loop and our staff save hours every week that used to be spent chasing down details.”
The JCC’s leadership also credits Daxko with helping them make faster, data-informed decisions. Reports that once took hours now generate instantly, supporting program planning and member retention.
The outcome: A community that feels more connected
For JCC Mid-Westchester, Daxko became more than a system; it became a bridge between staff, parents, and leadership. Each team member can now focus on what matters most: nurturing children, serving families, and building community.
When communication flows smoothly, our programs thrive. Daxko gives us that clarity every day.
See how connection creates confidence
When operations and communication work together, staff can focus on people, not just paperwork.