Located in the heart of Manhattan’s East Village, 14th Street Y is a community center and a cultural and educational lifeline for over 10,000 people annually. From preschool and summer camps to fitness programs and live theater, the Y is a cornerstone of connection. But until recently, outdated systems and disconnected tools limited how the organization could serve its members and scale its impact.
With assistance from Daxko, the 14th Street Y transitioned from inefficient legacy tools to a unified platform that supports both operational excellence and a modern member experience.
Watch the video to hear Katie Walker, Deputy Executive Director, share how moving to Daxko eliminated hours of manual work, improved usability, and gave staff and members a modern, self-service experience.
From siloed systems to a need for change
Like many nonprofits, 14th Street Y had been relying on a patchwork of platforms, including Quattro and spreadsheets, to manage its complex programs. But this approach came with serious drawbacks: staff time was wasted on manual processes, there was limited visibility across departments, and their member experience fell short of expectations. The operational friction posed a risk to the Y’s long-term growth and service quality.
Prior to implementing Daxko Operations we struggled to have a holistic view of our organization, which was frustrating to our staff and members. Now we have a single, unified view of our operations which makes running our Y easier.
Katie Walker
Deputy Executive Director, 14th Street Y.
An integrated platform designed for community
To solve these challenges, 14th Street Y turned to Daxko for a fully integrated solution:
- Daxko Operations for program and membership management
- Daxko Engage to streamline communication and engagement
- CRM and self-service capabilities embedded across their website
The implementation process was a true partnership. This hands-on approach enabled a smoother transition and quicker adoption among staff, many of whom were used to the inefficiencies of legacy tools.
The Daxko team was with us every step of the way. They really took the time to understand our organization and personalize the implementation for our needs.
Katie Walker
Deputy Executive Director, 14th Street Y.
Real-time insights and staff empowerment
With the Daxko solution, staff at 14th Street Y have gained back hours of time each week. What used to be a time-consuming process of sifting through spreadsheets has become a streamlined workflow, freeing the team to focus on members and programming. Real-time reporting has also had a dramatic impact, allowing leadership to make faster, more informed decisions across departments.
We used to spend hours sorting spreadsheets manually. Now with the Daxko solution, our team has more time to focus on our members instead. Now they can get tax forms, update info, or sign up, just like they’d expect from any other platform.
Katie Walker
Deputy Executive Director, 14th Street Y.
Results that reflect the mission
Today, 14th Street Y offers a member experience that’s aligned with the value of its services. Members can easily sign up for classes, retrieve tax documents, or update their personal information online.
Key outcomes include:
- Drastically reduced staff time spent on manual processes
- Increased member satisfaction through intuitive self-service
- Real-time reporting that improves organizational agility
Building a scalable future
By partnering with Daxko, 14th Street Y aligned its operations with its mission to serve the community with excellence. As Katie puts it: “It finally feels like we’re in this century.”
For community organizations navigating similar complexity, the Y’s transformation is a compelling example of what’s possible with the right digital foundation.
Ready to see what Daxko can do for your community center or JCC? Schedule a demo today.