At the heart of Wilmington, Delaware, the Siegel JCC thrives as a hub for wellness, culture, and community. Led by CEO Ivy Harlev, the organization’s mission is deeply rooted in fostering meaningful connections that improve lives. Whether welcoming long-time members or new families, the JCC is committed to creating a personalized and welcoming experience for everyone who walks through its doors.
However, as the center grew, so did the complexity of its member relationships and operational demands. To maintain its standard of service and deepen its impact, the Siegel JCC turned to Daxko Engage.
Disconnected Systems Stood in the Way of Deeper Connection
Before implementing Daxko Engage, the Siegel JCC faced a common challenge: fragmented data. Staff operated across disjointed platforms, making it difficult to gain a unified view of member activity or tailor communications in a timely, relevant way.
- Personal outreach—so central to the JCC’s mission—often fell through the cracks.
- Staff lacked real-time visibility into member check-ins or lifecycle milestones.
- Tracking donor interactions was cumbersome and inconsistent.
- Important member details and staff notes were siloed or lost.
We had a lot of good intentions around relationship-building, but our systems didn’t support the follow-through. It was hard to stay consistent when we didn’t have everything in one place.
Turning Insights Into Action with Daxko Engage
With Daxko Engage, the Siegel JCC found a platform that aligned with their mission: empowering personal connection at scale.
From automated communications to real-time member alerts, the JCC began using Daxko Engage to transform how their staff connected with both members and donors.
- Birthday Automations That Make a Difference: Even a small gesture like a birthday message has become a powerful moment of connection.
- Real-Time Check-In Alerts Create Moments That Matter: Staff are notified when members check in, enabling real-time engagement.
- Notes and Follow-Ups Keep Everyone Aligned: Teams can track conversations, follow up thoughtfully, and maintain a consistent experience.
- Donor and Member Outreach in One Unified Platform: Daxko Engage enables both member and donor engagement through centralized tools.
Maximize what the software provides — your notes, your touchpoints — it’s how I remember people’s names and keep relationships alive… It’s not about replacing people — it’s about equipping them to do what they do best.
Empowered Staff. Happier Members. Stronger Community.
The impact of Daxko Engage at the Siegel JCC is clear and measurable.
- Elevated Member Experience: Members feel recognized and valued, contributing to higher satisfaction and retention.
- Operational Efficiency: Staff spend less time managing disjointed tools and more time engaging directly with their community.
- Stronger Donor-Member Crossover: Integrated tools make it easier to track and strengthen both donor and member journeys.
Looking Ahead: Growing with Purpose
The Siegel JCC isn’t slowing down. Plans are already underway for capital improvements and expanded community programming. With Daxko Engage, they’re also exploring new ways to elevate how they engage donors, refine communications, and track organizational impact more effectively.
The platform will continue to be a cornerstone of the JCC’s growth — empowering their team to meet the evolving needs of the community they serve.
Human Connection, Powered by the Right Tools
Technology should empower it. At the Siegel JCC, Daxko Engage enables staff to turn everyday interactions into meaningful relationships. And when community is your mission, those relationships are everything.
Want to deepen member relationships like the Siegel JCC? Learn how Daxko Engage can help. Schedule a demo today.