Your organization is built on trust and commitment to your community. The upcoming FTC “Click-to-Cancel” rule, taking effect in early 2025, presents an opportunity to deepen that trust by ensuring your membership management process is as seamless and transparent as possible.
This new regulation is designed to make member cancellations as simple as sign-ups, challenging organizations to revisit how they manage memberships. For you, this change offers a unique chance to reinforce your commitment to serving members with transparency and ease.
What the Click-to-Cancel Rule Means for Nonprofits
The “Click-to-Cancel” rule requires membership-based organizations to offer a clear, simple cancellation process, ensuring members feel supported at every step. While it’s a regulatory shift, it’s also an opportunity to elevate your processes and show members that their needs come first.
The rule brings key changes:
- Online and phone cancellations: If members can sign up online, they must be able to cancel the same way, without obstacles.
- No sales pitches during cancellation: Members shouldn’t feel pressured by offers when they choose to cancel unless they actively opt in.
- Clear disclosure of terms: Your pricing, renewals, and cancellation steps must be transparent—building trust through clear, accessible information.
- Proof of consent: You’ll need to obtain and retain explicit consent before charging members, which will reinforce the accountability and trustworthiness of your organization.
Failure to comply with these regulations could result in penalties, including fines, so it’s crucial to ensure your organization’s processes align with the new requirements.
Seizing the Opportunity to Build Member Trust
While this rule introduces new guidelines, it also presents an opportunity to enhance transparency and provide a better member experience. By making cancellations simple and clear, you reinforce your dedication to members’ needs and build stronger, more trusting relationships.
Your 5-Step Plan for Preparing Your Center
To ensure your organization is fully compliant and ready for the upcoming changes, here are five actionable steps to consider starting today:
- Audit your current process: Review your cancellation steps. Are they as easy as the sign-up? Removing barriers builds trust and improves the member experience.
- Update your membership materials: Review membership policies, contracts, and documentation to ensure the new cancellation process is clearly outlined and easily accessible, whether on your website, in a membership portal, or other convenient locations. Daxko will provide templates and resources to assist in making these updates as smooth as possible.
- Train your team: Your staff is key to this transition. Equip them to handle cancellations efficiently and respectfully, without barriers.
- Keep Members Informed: Ensure your cancellation policies are clear, simple, and accessible to members both at the time they join and throughout their membership. Clear communication reduces confusion and builds loyalty.
- Strengthen engagement and retention: With easier cancellation options, focus on engagement and retention to keep members connected. Offer personalized communication or services that remind members of your mission and the value they receive.
Daxko’s Commitment to Your Success
At Daxko, we’re here to ensure your organization is fully prepared to comply with the “Click-to-Cancel” rule, while continuing to put your members first. Updates to Daxko Operations are already underway to align with FTC requirements, giving you the tools to provide a seamless experience that reinforces your values of transparency and service.
- Proactive Compliance: The updates will meet the Spring 2025 deadline, giving your team time to adjust and plan ahead.
- Simplified Cancellations: We’re ensuring that cancellation is just as easy as sign-up, removing unnecessary steps so you can focus on what matters most—serving your community.
- Dedicated Support: We’re providing training, resources, and personalized assistance to help your team navigate the change confidently.
Preparing Now for Long-Term Success
The FTC’s “Click-to-Cancel” rule is more than just a compliance requirement—it’s a chance to reinforce the values your nonprofit already upholds. By streamlining the cancellation process, you show members that you respect their time and choices, and you strengthen your relationship with your community.
Daxko is here to support you every step of the way, helping you navigate these changes with confidence and ease. Together, we’ll ensure your organization is ready to comply with the new standards while continuing to foster long-term engagement and trust with those you serve.
Stay tuned for additional updates and communications regarding the release timing of the new Daxko Operations features as the compliance deadline approaches. For additional details, you can review the full FTC Click-to-Cancel rule here and find specific health and wellness industry documentation here to explore how these regulations may impact your operations.