We’ve all seen the mug. “You have the same number of hours in the day as Beyoncé.”
A motivational sentiment, but we all know that’s not true. No discredit to the hustle of Mrs. Carter herself, but if we had a team on hand to prep meals, take care of our kids, drive us, and generally manage many aspects of our lives, our days would look different!
Considering most of us lack this kind of staff, our time is even more precious. That’s why it pays to look for solutions that can automate or outsource tedious tasks, so you can focus your energy on being the Beyoncé of your office.
For anyone managing payment processing for their nonprofit, they are familiar with how much time is wasted in the Returns Manager of Daxko Operations managing credit card declines.
Daxko’s payment solutions address this issue and give you time back in your day. By proactively updating invalid cards, strategically resubmitting declines due to insufficient funds (NSF), and managing remaining recovery efforts with inbound and outbound calling, these solutions decrease the time you spend in the Returns Manager.
After utilizing Daxko’s Full Service Billing, The YMCA of Greater Omaha cut down time spent in the Returns Manager from 25 hours per month to just 6 hours, a 76% decrease.
Omaha’s team is now able to get important jobs done more efficiently and make an even greater impact on the community.
If your teams are wasting valuable time manually managing declines, we have solutions that can lighten the workload. Daxko’s payment solutions help reduce time spent managing declines by:
1. Prevent Declines from Occurring
Many declines occur a member's lost or stolen card has been replaced. We also know that 1 in 3 members will terminate their membership once this occurs. Daxko Payment Services’ integrated Proactive Card Account Updater prevents these declines from occurring, saving your staff time spent tracking down updated credit card information. An added benefit is fewer memberships terminate when a decline is proactively prevented.
2. Outsource Resubmissions and Recovery
Daxko’s Full Service Billing is the newest addition to our payment solutions and is composed of two services. The first includes removing the manual task of resubmitting declines due to insufficient funds (NSF). This is done leveraging SmartDate technology which determines the most ideal time to resubmit charges based on your member’s trends and data. The second portion includes inbound and outbound emails and calling. This helps tackle declines that fall into an “other” bucket. These typically have to be handled by talking with the bank and the member.
While Daxko’s payment solutions can’t cook you a meal or get your kids to school on time, they do drastically cut down the time your staff spend chasing down payments that have declined and resubmitting or manually tracking down declined payments.
With all this extra time back in the hands of your staff, what are the Beyoncé levels of work your team could achieve?