Customer Service

Success Stories

Daxko Helps Tucson JCC Power Through the Pandemic

Listen to the Tucson JCC's story of success and see how Daxko can become an invaluable partner to your organization.

Published 
Oct 30, 2020
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Industry Insights

Mission Driven Marketing: NOW Webinar Takeaways

As we approach a busy holiday season, make sure your mission is front and center. Here are their three steps for Mission Driven Marketing that can fuel your cause this giving season.

Published 
Oct 22, 2020
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Industry Insights

Three Steps for Managing Successful Mergers

We understand mergers are a sensitive topic. It’s hard to envision your team’s operations and goals merging with another organization, but it is an option that some are considering as they make strategic decisions on long-term growth.

Published 
Oct 1, 2020
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Industry Insights

Connection without Contact

What steps can we take to reduce risk and provide a positive experience?

Published 
Jun 3, 2020
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Industry Insights

Take Your Engagement to the #Nextlevel

Next Level service and member engagement requires data, but how do you bucket data in a meaningful way? We spell it out for you here.

Published 
Aug 20, 2018
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Industry Insights

#NextLevel Service

From our NPS survey, we've put together several initiatives to address the incredible opportunities for improvement you shared. Check them out here.

Published 
Jun 13, 2018
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Industry Insights

Following Up on Feedback

We know we must earn your trust & deliver exceptional experiences with every interaction you have with us. Here we follow up on our survey.

Published 
Jan 5, 2017
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Industry Insights

Our Customer Survey Philosophy

We have recently changed the way we solicit your feedback. If you're wondering where your feedback goes and how we use it, read on.

Published 
Oct 25, 2016
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Success Stories

Our Customers Say It Best: Daxko Customer Success Team

We had a chance to talk to some Daxko customers about their experiences with our Customer Success Team. Here's what they said.

Published 
Oct 20, 2016
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Industry Insights

NPS Score vs. Comments: Where Do I Focus?

We implemented the Net-Promoter Score in the Membership Survey to help you improve relationships with your members. Here's how to interpret your results.

Published 
Oct 8, 2014
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Industry Insights

Five Ways to Boost Survey Participation

Here are a few ways to make sure your surveys yield a wealth of valuable, actionable information that benefit both you and your members.

Published 
Oct 7, 2014
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Company News

Daxko Wins Fifth Consecutive Stevie® Award for Exceptional Customer Service

Our team was awarded the Silver Stevie® Award in the Customer Service Department of the Year category, making this our 5th Stevie® Award!

Published 
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