Speakers
Teri Yanovitch
Teri Yanovitch is a speaker, consultant, and trainer with expertise in the areas of creating a culture of exceptional service, leadership development, continuous process improvement, and teamwork/communications.
Companies as varied as Nokia, AAA, Marriott, Johnson & Johnson, Humana, Subway, Fiserv Technologies, Westgate Resorts, and America’s Blood Centers were able to move from “business as usual” to a sharper focus on customers and quality with the help of Teri Yanovitch. Teri brings a powerful combination of customer service expertise and real-world quality management to her practice. She honed her skills with the best of the best.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service is the culmination of the years of experience in the field and is a handbook to leaders of organizations that are looking to create a culture of quality and exceptional service as a way of life. She is also the co-author of Retain or Retrain – How to Keep the Best Ones from Leaving.
Teri has been in the training field for over 25 years beginning her career as a regional trainer with the Hertz Corporation. Along with her consulting practice focusing on customer service, she coaches executives and managers in effective presentation skills and performance improvement. Currently, she serves as an adjunct for Rollins College and Cornell University in their Executive Education divisions.